What our Clients are Saying About our WIndows, Doors and Siding!

At Penn Windows, Doors and Siding, we send surveys to each customer after the job is complete. In 2010 we received 62% of all customer satisfaction surveys back and 98% of those surveys rated Penn Windows, Doors & Siding “good” or Excellent”  for their overall experience. Also, 61% of all sales in 2010 came from returning customers or customer who were referred to us. It is important to us that all our clients are satisfied with our products and installations and we work hard to make that happen. But don’t take out word for it! Check us out with the Better Business Bureau and Angie’s List.

“I would & have recommended Penn to friends. The quality of your service, work & products is superior!  The care and attention you give your customers is outstanding.  Rick Jr. is an absolute professional and is thoroughly knowledgeable. He could answer all of our questions with the detail we wanted. The work crews were always polite & respectful and did outstanding work. I felt they gave our job the care they would give their own homes. Again, we appreciate how you went above and beyond with the bay window problem. It was nice to meet Rick Sr. even though our dealings weren’t primarily with him. Erin was always great in dealing with any questions/concerns along the way. We’re thrilled with the quality of the products used and our overall experience with Penn! Thank you.”
Karen C. of Allentown

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A Beautiful New Door	Brand New Siding

“Penn Windows, Doors & Siding was very customer oriented. They were willing to work with us on a time frame for installation of our door that met our needs. The door sample kit was a great idea that enabled us to see the actual colors, glass thickness and hardware before making our decisions.  I loved the computer sketch that gave us the actual look of the finished door. The installer was very careful with our wooden floors and was excellent in cleaning up. Excellent!  Great job!”
Glenn & Gail S. of Allentown

 
“A very thorough inspection of our front door was done at the initial appointment.  This not only demonstrated construction knowledge but also that you weren’t just “salesmen.” Time was taken to measure and replace our “standard new construction door” that did not fit since the house was built.  We are extremely satidsfied with everyone in your company who we interacted with.  I would highly recommend your business to my friends/family.  Thank you – we love our new front door!” Ann & Joe Y. of Northampton

“My experience with Penn Windows was absolutely wonderful. I met Erin at a home show and scheduled a free estimate. Rick Jr. came out in the evening to give me the estimate. It lasted almost 2 hours – but I NEVER felt like I was being given a sales pitch, etc. He truly explained the entire process to me and brought along a sample of the EXACT window I was buying. We did not purchase the highest or lowest end window . . . but a mid-grade window. It is excellent quality, and I can really notice a difference between the new and other vinyl windows in my home (replaced prior to me buying the home). I would not have even known the installers were in my home – it was clean and tidy when I came home. I was also able to finance my windows for 1 year with 0% interest. This is an excellent company – and I am very picky with “sales” people!  Never any pressure, I felt truly comfortable during the whole process. I couldn’t recommend them more!!”
Tara T. of Bethlehem

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Before New Windows	After New Windows

“Rick Jr. has excellent communications skills, clean, polite, personable, and a pleasure to speak with! Your pre-construction letter made us a little more aware of what to expect and helped us prepare our home for the guys. The installer did an excellent job of protecting the floors and carpeting AND outstanding job of the clean up. The neighbors said “you can’t even tell someone was here.”  I don’t know if it could be better. We walked into this with a lot of fears, but Rick Jr. went out of his way to assure us and put us at ease about the project. The crew that did the work are exceptional people! They were an absolute joy to be around – professional, friendly, respectful, precise perfectionists. Thank you again – so much – for everything!!!”
Steve & Robin L. of Slatington

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After New Siding - SIde View	After New Siding - Front View

“Rick, Rick Jr., Erin & Frank,
This was the second major project you have completed for us. With both efforts we have been very pleased with every aspect of the project. The professionalism and courtesy demonstrated from start to finish were exceptional. Thanks gain for making our home a better place to live. We will continue to recommend you to family and friends. Please fell free to show potential customers your work here as an example of your fine effort.”
Steve & Pat S. of Allentown

“This was my first large scale home improvement project. Rick Jr. and everyone at Penn made the experience easy. The crew was very nice and kept their work areas clean. Overall this was a much easier process than I ever imagined it could be. My new windows & doors look absolutely amazing!  I am really looking forward to working with you again in the future – when the time comes to replace the kitchen window & door, and the siding. Thank you all for your excellent service, and to Rick Jr., for being so patient and answering all of my questions. I have recommended you to friends and co-workers already! Thank you!”
Melanie B. of Whitehall

“Thank you both (Rick Jr. & Rick Sr.) so much for making our home look so beautiful. Your hard work in the summer heat is truly appreciated. Your craftsmanship is amazing and we are so happy that you were the people that did the job for us. We will, without question, refer you to whoever asks and look forward to working with you again. Enjoy the rest of your summer. It was a pleasure.”
Matt & Michelle N. of Emmaus

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Before New Vinyl Siding	After New Vinyl Siding
Before New Vinyl Siding	After New Vinyl Siding

“I can not say enough about Frank who installed our door. He was very polite & well mannered. He went about his job with skill paying attention to even the smallest of details. Too bad there are not more craftsmen like Frank in the U.S. today.”
John & Karoline M. of Allentown

“Dear Penn Windows,
I want you to know how satisfied my wife and I are with our new windows and their installation. All aspects of the process were handled in a most professional manner. In these days of pitch men and bait-and-switch “wheeler dealers” it’s refreshing to find that someone still believes that the best way to maintain a successful business is to provide value and do a good job. I realize that skilled labor does not come cheap and to keep an experienced worker, like Frank, you need to provide adequate compensation. Thanks again for a job well done.
(You may use this letter as a reference for any potential new customer.  We will gladly recommend your products and services to anyone.)”
Henry W. of Bangor

“My dealings with Penn Windows were professional, efficient and trouble-free. I would deal with Penn Windows for any future requirements and recommend your firm to anyone. If you ever need to use me as a reference please do so.”
Bill C. of Phillipsburg, NJ

“To Penn Windows & Doors:
I don’t know where to begin other than we are EXTREMELY pleased with our new door! We knew right from the moment we sat down with Rick Jr. to go over the details and get an estimate that Penn was going to be our choice. His professional and friendly personality and presentation was perfect. Rick Jr. explained every little detail in a way that the average homeowner could understand and also listened to what was important to us. That is a quality of customer service that is forgotten by most companies, but was clearly the core of what makes Penn Windows the best. Erin and everyone who answered the phones when we called with questions were always so helpful and courteous. Rick Jr. was very patient with all of our questions and was very helpful in helping us find what we really wanted. The front entry door is not just a door; it’s the entrance to your home. It is what people see the most when they look at your house from the curb. We wanted a safe and well made door that also looked beautiful. Well, now we have a totally new home. The door is so beautiful it changed the entire appearance of our home. Our neighbors all compliment on it and ask who did the work. Frank did a superb workmanship on the install. Everything works so precise and the install was very clean and neat. The ProVia doors are, as far as I’m concerned, the most beautiful and best built doors available. Once again, we cannot thank you enough for the wonderful customer service and workmanship and outstanding product. We highly recommend you to all.”
Jason & Angie M. of Allentown

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After New Door Installation

Penn Window, Doors & Siding provides and installs exterior doors, windows and vinyl siding, outdoor shutters and house gutters to residents not only in Allentown but also Wind Gap, Bethlehem, Coplay, Emmaus, Coopersburg, Slatington, Center Valley, Mertztown, Hellertown, Macungie, Catasauqua, Northampton, Pen Argyl, Danielsville, Nazareth, Easton, Bangor, Schnecksville, Phillipsburg, NJ, Fogelsville, Lehigh Valley, Bath, Stockertown, Saylorsburg, Cherryville, Walnutport, Alburtis, PA